Greater than 800 I&M Financial institution Rwanda Plc brokers are being geared up with required banking abilities to enhance how they serve prospects, strengthen consciousness of threat mitigation, knowledge safety, forestall cash laundering and counter the financing of terrorism whereas increasing prospects’ banking providers touchpoints.
Following the coaching, held on July 3, 2026, the brokers can now provide money deposit and money withdrawal providers, do invoice funds but additionally help prospects who want an I&M Checking account, increasing the vary of banking providers they provide.
The continuing regional brokers’ coaching is a part of the I&M Financial institution Rwanda's efforts to strengthen its company banking community because it needs its brokers to do greater than money deposits and withdrawals by providing higher and extra personalised providers together with authorities invoice cost providers (RRA, RURA, RSSB and Irembo), utilities funds, faculty charges cost through SchoolGear, Airtime buy and Account origination.
With 19 branches and extra than800 brokers throughout the nation, the financial institution believes its company community will assist carry banking providers nearer to individuals and help its long-term development plans.
Financial institution underscores position of brokers in development technique
In response to Yves Kayihura, Head of Retail Banking at I&M Financial institution (Rwanda) Plc, the financial institution has been increasing its branches throughout the nation and couldn't do higher than working with brokers who’ve been on the centre of its providers amongst communities.
“We couldn't do higher on our personal,” he mentioned. “They’re right here to achieve data and perceive how they will develop their companies with I&M Financial institution, in addition to the alternatives out there by means of our merchandise, as a result of their development interprets into development of their enterprise volumes.”
Kayihura famous that the financial institution is open and able to present its companions with broader monetary data, which may finally join them to wider networks and potential enterprise alternatives.
“They’ll now help our purchasers to open an account. It is a nice alternative for each them and our purchasers,” he mentioned. “We perceive that they might additionally produce other companies that require our help. We’re right here as a result of we wish to construct a powerful basis with them. They should seize this chance to allow them to serve our purchasers with larger capability.”
Incentives and motivation for brokers
The financial institution mentioned it’s strengthening its company banking community to allow its brokers to differentiate themselves by means of the standard of service they supply and the worth they provide prospects.
A part of this technique, it indicated, is providing aggressive commissions, which it says are larger than these supplied by many different monetary establishments, to reward brokers for his or her efficiency and preserve them motivated.
Emphasis on professionalism and buyer safety
Anderson Mwiseneza Ndayishimiye, the Company Banking Supervisor at I&M Financial institution Rwanda, defined that the idea of “Karame Twaje” was chosen because the I&M Financial institution company banking was launched to not solely reply to I&M Financial institution prospects’ name for proximity with their trusted financial institution but additionally the I&M Financial institution’s technique of eliminating the necessity for patrons to make comparatively lengthy distance for providers and to make sure they’re served effectively.
Ndayishimiye mentioned the financial institution expects its brokers to deal with each transaction with integrity, professionalism and transparency.
“With out vigilance, an agent could make errors or mismatch transactions, which may result in a possible monetary loss, poor customer support and financial institution’s reputational injury. They should stay aware and serve prospects appropriately,” he said.
Improved entry and future growth
I&M Financial institution purchasers, Ndayishimiye mentioned, ought to count on many extra providers, because the financial institution has strengthened its service supply, and everybody ought to know that the financial institution is now nearer to them than ever earlier than.
“The ‘Karame Twaje’ company banking initiative has responded to prospects’ needs. We’ll proceed increasing it to all villages, cities and cities throughout the nation,” he added.
Brokers spotlight improved abilities and repair attain
Charles Cyiza, an I&M Financial institution agent based mostly in Kabuga, a suburb of Kicukiro District, mentioned the coaching has bolstered the significance of buyer care, which he believes displays the financial institution's values and philosophy. Cyiza has labored with the financial institution for greater than three years.
“We now have gained vital abilities. The vary of providers we offer has expanded and improved. After we serve purchasers nicely, particularly by serving to them open accounts by means of the account origination service, they not should depend on financial institution branches,” he mentioned.
“It builds belief, and it’s our accountability to symbolize the financial institution in a manner that ensures prospects obtain the identical high quality of service they’d at a department,” he famous.
Cyiza mentioned that since becoming a member of the financial institution as a Karame Twaje agent, he has witnessed development in each the providers provided and the variety of prospects he serves, together with bigger purchasers than he had initially anticipated, motivating him to keep up excessive requirements.
“We are able to now course of invoice funds for RURA, RSSB, the Rwanda Income Authority, Irembo, schoolfees assortment through SchoolGear and lots of different providers. We now have been geared up with the mandatory abilities, and we’re able to proceed studying and enhancing,” he added.
Karame Twaje: increasing monetary inclusion
In response to the financial institution, Karame Twaje is greater than an company banking community however a platform for empowerment. Whether or not you’re a small enterprise proprietor, a pupil, a farmer, or a salaried skilled, high quality banking providers needs to be inside your attain every time and wherever you want them.
I&M Financial institution Rwanda invitations all eligible companies that meet the Financial institution’s Agent Banking due diligence necessities, together with absolutely registered and compliant enterprises with adequate liquidity, safe premises, and a powerful fame inside their communities, to go to their nearest I&M Financial institution department to submit an software and discover the chance to grow to be authorised Karame Twaje brokers.
By partnering with I&M Financial institution, native companies can profit from elevated buyer site visitors, enhanced enterprise visibility, and the chance to earn aggressive commissions whereas providing important banking providers to their communities.
Clients can find their nearest Karame Twaje Agent by visiting:www.imbankgroup.com/rw/brokers.
