RwandAir has been named the Finest Airline Employees in Africa on the 2026 World Airline Awards.
The award was introduced on the World Airline Awards ceremony held at The Langham Resort in London on Friday, September 18.
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Skytrax, the worldwide air transport ranking organisation behind the awards, stated the Finest Airline Employees Service awards recognise the mixed high quality of frontline airline employees service throughout each airport and onboard experiences.
RwandAir topped the African class forward of Egyptair and Ethiopian Airways, which ranked second and third, respectively. Kenya Airways and South African Airways accomplished the highest 5.
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RwandAir Chief Government Officer Yvonne Manzi Makolo stated the popularity mirrored the contribution of the airline’s workers to the passenger expertise.
“We’re extremely proud to obtain the award for the Finest Airline Employees Service in Africa. This recognition belongs to our folks, whose dedication, professionalism and real look after our prospects carry RwandAir’s service promise to life day-after-day, carrying the spirit of Rwanda with them on each journey,” she stated.
Makolo added that the airline would proceed investing in its workers because it expands its operations.
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“As we proceed to develop and strengthen our place as Africa’s gateway to the world, we stay dedicated to investing in our folks and making certain that each passenger experiences the heat, care and professionalism that outline RwandAir,” she stated.
RwandAir additionally celebrated the popularity in a submit on X, thanking passengers for selecting the airline and its employees for his or her “heat, professionalism, and dedication” throughout flights, floor operations and different buyer experiences.
Within the 2025 Skytrax awards, RwandAir ranked second in Africa for airline employees, behind Egyptair.
Past the staff-service award, RwandAir was ranked fifth amongst Africa’s greatest airways within the 2026 World Airline Awards, behind Ethiopian Airways, Egyptair, Air Mauritius and Royal Air Maroc.
It additionally ranked second within the Finest Regional Airways in Africa class, behind Royal Air Maroc, and ninth globally amongst regional airways.
The awards have been based mostly on Skytrax’s world passenger satisfaction survey, which ran from September 2025 to August 2026. Greater than 100 buyer nationalities participated, whereas greater than 300 airways have been featured within the survey outcomes.
Skytrax stated survey entries have been screened to establish duplicate, suspect and ineligible submissions. The survey was performed in English, French, Portuguese, Spanish, Turkish, Chinese language, Japanese and Korean.
The general World’s Finest Airline award went to Singapore Airways, which reclaimed the highest place for the sixth time within the historical past of the awards. Qatar Airways was second, adopted by Cathay Pacific Airways, ANA All Nippon Airways and Turkish Airways.
In Africa, Ethiopian Airways retained the Finest Airline in Africa title, whereas FlySafair was named the continent’s Finest Low-Value Airline.
