Financial institution of Kigali (BK) has launched its “Worker Banking Resolution”, an ‘all-in-one’ facility designed to make banking extra accessible and handy for workers whereas strengthening partnerships with employers.
The answer was unveiled on August 27 throughout a Human Useful resource Engagement Discussion board at Serena Resort in Kigali, which introduced collectively greater than 120 HR leaders from among the nation’s main employers.
Désiré Rumanyika, Chief Digital and Retail Officer at Financial institution of Kigali, mentioned the discussion board was supposed to introduce the answer whereas gathering suggestions from employers on staff’ monetary wants.
“We centered totally on HR leaders as a result of we all know HR is the bridge between us and their staff,” Rumanyika mentioned.
He mentioned the initiative can also be a part of BK’s broader effort to make monetary providers simpler to know and entry, significantly as banking shifts in the direction of digital platforms.
“We would like actually to demystify monetary providers to make it possible for these providers can be found to any Rwandan who desires to entry them,” he mentioned.
One answer for employers and staff
The Worker Banking Resolution brings collectively wage processing and payroll providers, financial savings merchandise, loans, funding alternatives, digital banking, Open API integrations and different monetary providers.
Based on BK, the answer is constructed round 4 areas: employer comfort, worker monetary wellbeing, monetary independence and monetary literacy.
Rumanyika mentioned BK had developed a number of elements over time however determined to carry them collectively below one providing.
“It has been an extended course of. Now we have been launching just a few elements, however right this moment was to place all these elements collectively in order that we may give your entire suite of options on the aspect of the employer and on the aspect of staff as properly,” he mentioned.
He mentioned the answer goes past transactional banking by serving to staff save, make investments and enhance their monetary stability.
“Staff must get some form of monetary stability not solely transacting, but additionally having saving merchandise and funding merchandise in order that they’ll actually assure their future,” he mentioned.
Advancing digital banking
Digital banking was additionally a key focus of the engagement, with BK encouraging clients to make use of their cellphones for routine banking as a substitute of counting on bodily branches.
Rumanyika mentioned digital banking can save clients time and cut back the prices related to accessing conventional banking providers.
“It’s of their curiosity to have the ability to financial institution with their telephone. It’s simple as a result of it’s a click on, you get what you need. It’s actually economically viable,” he mentioned.
“We expect if all Rwandese undertake this monetary service on their telephone, it should make the service simple and cheaper for everybody,” he mentioned.
BK invitations employers to assist form banking options
Past launching the answer, BK desires to construct a two-way relationship with employers and HR leaders, with their suggestions informing future services and products.
Rumanyika urged HR leaders to share staff’ monetary wants with the financial institution and assist form options round them.
“We need to actually make it possible for there’s transparency. We need to co-create. We name upon these HR chiefs to return to us to inform us what they need when it comes to wants, monetary wants, how they need us to serve them,” he mentioned.
He mentioned the connection ought to contain steady engagement relatively than the financial institution merely presenting merchandise to employers.
“We would like this partnership to be a two-way partnership. They inform us what they need, their wants, after which we reply by putting in new processes and new merchandise in order that the providers that we give to them are actually responding to their wants,” he mentioned.
Rumanyika additionally mentioned the financial institution had dedicated to bettering customer support.
“We’re going to offer the very best customer support right this moment. It’s a dedication we’ve taken and we actually stroll by what we mentioned right this moment,” he mentioned.
Rose Ngabire, Chief Working Officer at Financial institution of Kigali, reaffirmed the financial institution’s dedication to strengthening its relationship with the HR neighborhood and bettering the banking expertise for workers.
She inspired HR leaders to make use of the Worker Banking Resolution and create consciousness of the providers amongst their staff.
